Optimizing Fleet Routing and Dispatch for a Regional Carrier
A sample engagement showing how route optimization and live tracking can reduce fuel use and late deliveries.
Manual Dispatch Could Not Keep Up
A regional carrier planned routes by hand each morning, so changes during the day meant phone calls and last-minute guesses.
Drivers had limited visibility of updates and customers had no reliable arrival estimate, which drove repeat enquiries to the call center.
- Static routes that ignored live traffic and cancellations.
- No shared view for dispatch, drivers and customers.
- High call-center volume from delivery status questions.
Route Optimization with Live Visibility
BEZENT delivered a dispatch web app and driver mobile app backed by an optimization engine that rebalances routes as conditions change.
Dispatchers see every vehicle on one map, drivers receive updated stops instantly, and customers get accurate arrival windows by message.
- Constraint-aware routing for capacity, windows and shifts.
- Driver app with proof of delivery and offline support.
- Customer notifications with live arrival estimates.
Lower Costs and More On-Time Deliveries
Fuel use and late deliveries both declined, and the call center handled far fewer status calls.
The results below are illustrative figures for this sample case study.
- 12% reduction in fuel consumption per delivery.
- 18% improvement in on-time delivery rate.
- 40% fewer delivery-status calls to the call center.
Frequently Asked Questions
Direct answers about engineering methodology, technical tradeoffs, and production implementation.
Ready to discuss your project requirements?
Start a Project →Does it work with our existing telematics devices?
In most cases yes, through the device vendor’s API or a gateway that normalizes the data feed.
How are last-minute orders handled?
The engine inserts new stops into the best available route and notifies the driver and dispatcher at once.
Is this a real client engagement?
This page is an illustrative example of the type of work BEZENT delivers; figures are representative, not client-confirmed.
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